Legal Information

Terms & Conditions

Effective from January 1, 2026

1. General Provisions

–These General Terms and Conditions ('Terms') govern the rights and obligations of the parties arising from a purchase contract concluded between ShopSK ('Seller') and the buyer ('Customer') through the online store at shopsk.sk.
–By submitting an order, the Customer confirms that they have read these Terms and agree to them.

–Orders may be placed through the online store. An order constitutes an offer to conclude a purchase contract.
–The purchase contract is formed when the Seller confirms the order by email sent to the Customer's address.
–The Seller reserves the right to reject an order in the event of stock depletion or an obvious pricing error.

–All prices are listed in euros (€) including VAT. The Seller reserves the right to change prices.
–The Customer may pay by credit/debit card, bank transfer, or cash on delivery.
–For bank transfer payments, the Customer must include the order number as the variable symbol. Goods are dispatched only after payment is credited to the Seller's account.

–The Seller undertakes to deliver goods within 2–4 business days of order confirmation.
–Shipping is free for orders over €50. For orders under €50, shipping costs €3.99.
–The Seller is not responsible for delayed delivery caused by the shipping company.

–The Customer — as a consumer — has the right to withdraw from the contract without stating a reason within 14 days of receiving the goods.
–The goods must be returned undamaged in their original packaging. The Customer bears the return shipping costs.
–The Seller will refund the paid amount including original shipping within 14 days of receiving the returned goods.
–The right of withdrawal does not apply to goods customised for the Customer or to hygiene products once unsealed.

–The Seller is liable for defects present at the time of handover and for defects that occur within the warranty period.
–The warranty period is 24 months. The warranty period is extended by any time the goods spent under warranty repair.
–The Customer is obliged to inspect the goods immediately upon receipt and report any visible defects without undue delay.

–The Seller reserves the right to amend these Terms. New Terms take effect on the date of their publication.
–Any disputes shall be resolved by the competent Slovak courts. For out-of-court consumer dispute resolution, the Slovak Trade Inspection (www.soi.sk) is competent.
–These Terms are valid from January 1, 2026.

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